AGE REQUIREMENT POLICY
Guests must be 18 years or older with valid identification to reserve and check-in to a room.
Guest may cancel a reservation via our reservation system or sending a modification request by call directly to the hotel at least the night before your arrival. Please be in time to avoid a No Show charge.
CHEQUE ACCEPTANCE POLICY
We do not accept check for payment. All charges must be settled on cash or by credit card.
CHECK-IN & CHECK-OUT POLICY
Check-in time is at 2 PM and check-out at 12 PM. Charges are applicable for late check-out depending on the availability.
CONNECTING ROOM POLICY
Connecting Rooms are available and hotel cannot guarantee one's request due to the availability and different rate types.
CREDIT CARD POLICY
For online immediate transaction and to secure the rate and room availability, only Visa and Master Card credit cards are acceptable.
All rates are per room per night using Indonesian Rupiah (IDR) rates. All taxes and service charge included on the room rate.
EARLY ARRIVAL POLICY
Should the accommodation is required before 2.00 PM, please inform to us by call directly to the hotel at least the night before your arrival. Charges are applicable for late check-out depending on the availability.
Payment is valid on this website by transfer, therefore any credit / debit card details registered will be charged at the hotel. Should the transaction is successful, your reservation will be confirmed and the deposit will be posted onto your reservation after transfer confirm and our received transfer receipt.
All major Credit Card, such as: Visa, MasterCard, and Indonesian Debit Card is accepted.
Your transfer to Hotel for the full price (sometimes without any option to refund depends on the room rate - booking conditions, see ‘Booking Conditions’ below). After payment and transaction succeeds, you will receive a reservation confirmation by Digital receipt.
Please check the reservation details thoroughly for any such conditions prior making a reservation. LITE ROOMS will precede a refund, if and when applicable, within a reasonable timeframe. We use the " (SSL)" technology for our services in order to safeguard and encrypt your credit card information
If in any case you found a suspicion of fraud or an unauthorized use of credit card, please contact your bank or card issuer immediately. If you suspect an unauthorized or fraudulent booking made via LITE ROOMS Online Reservation, please contact our Customer Service team immediately.
You must be over 18 years old (or the age of majority in those countries and territories where it is higher than 18) and have the full legal capacity to make a reservation and transaction (or having the authorization from your legal guardian). The card you use for transaction shall belonging to your own, or you have a legal authorization (from the card holder) to make a transaction with his / her card. You accept the financial responsibility for all transactions made under your name or account. Please make sure that there are sufficient funds to cover the cost of the transaction.
Please make sure that you have provided the correct details for a booking. LITE ROOMS HOTELS reserves the right to not accept certain credit cards.
We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verifications to validate and confirm the booking, as explained in more detail on the site. Reservations are not confirmed until you have received a confirmation mail and it is possible that Hotel could become fully booked during the fraud check, in which case the reservation will no longer be available. LITE ROOMS HOTELS can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect customer’s privacy, using encryption for transmission and specialized agents for verification. If you choose not to submit the additional information or if we are not satisfied with the information received, the booking will not be completed and fully cancelled.
Last updated: (28/05/2018)
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